Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIO2011 Mapping and Delivery Guide
Provide revenue protection measures

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIO2011 - Provide revenue protection measures
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to provide revenue protection measures during transport operations, in accordance with operational procedures.It includes preparing for revenue protection activities and implementing revenue protection procedures.Work is performed under some supervision, generally within a team environment. It involves the application of routine procedures and regulatory requirements when providing revenue protection measures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Prerequisites/co-requisites
Competency Field O ‒ Security
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for revenue protection activities
       
Element: Strategies to check customer ticketing are confirmed
       
Element: Resources to implement ticket checks are arranged to suit anticipated passengers numbers
       
Element: Queuing systems and barriers are set up to ensure ticket checks are comprehensive
       
Element: Staff are allocated to planned activities in accordance with organisational procedures and policy
       
Element: Staff are briefed on strategies for checking customer tickets
       
Element: Implement revenue protection procedures
       
Element: Ticket checks are conducted against organisational requirements
       
Element: Fares are collected or infringement notices are issued
       
Element: Use of concession, special and privilege passes is monitored for compliance with organisational policies
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for revenue protection activities

1.1

Strategies to check customer ticketing are confirmed

1.2

Resources to implement ticket checks are arranged to suit anticipated passengers numbers

1.3

Queuing systems and barriers are set up to ensure ticket checks are comprehensive

1.4

Staff are allocated to planned activities in accordance with organisational procedures and policy

1.5

Staff are briefed on strategies for checking customer tickets

2

Implement revenue protection procedures

2.1

Ticket checks are conducted against organisational requirements

2.2

Fares are collected or infringement notices are issued

2.3

Use of concession, special and privilege passes is monitored for compliance with organisational policies

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures

calculating fares

communicating effectively with others

completing relevant documentation

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

implementing contingency plans

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating barriers

reading and interpreting relevant instructions, procedures and information

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

validating tickets

working collaboratively with others when providing revenue protection measures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

concessional privileges

customer service requirements

fare structures

organisational policies and workplace procedures

organisation’s transport services

relevant state/territory revenue protection regulations and requirements

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and guidelines

relevant workplace procedures

risks and hazards when providing revenue protection within a transport system and related precautions to control the risk

timetables

typical problems that can occur when providing revenue protection measures and appropriate action that can be taken to prevent or solve these problems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for revenue protection activities

1.1

Strategies to check customer ticketing are confirmed

1.2

Resources to implement ticket checks are arranged to suit anticipated passengers numbers

1.3

Queuing systems and barriers are set up to ensure ticket checks are comprehensive

1.4

Staff are allocated to planned activities in accordance with organisational procedures and policy

1.5

Staff are briefed on strategies for checking customer tickets

2

Implement revenue protection procedures

2.1

Ticket checks are conducted against organisational requirements

2.2

Fares are collected or infringement notices are issued

2.3

Use of concession, special and privilege passes is monitored for compliance with organisational policies

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIO2011 - Provide revenue protection measures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIO2011 - Provide revenue protection measures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: